Back in my Enterprise Rent-a-Car days, our biggest focus was customer service. Each month, individuals were contacted at random after they returned their rental and asked about their overall experience. Cleanliness of the vehicle, friendliness of the staff, etc. It was known as Enterprise Service Quality Index, or ESQi. And […]
We are living in unprecedented times. It’s unbelievable how many things we’ve taken for granted. Things are going to get worse before they get better. Insert your cliche of choice for what’s happening in the world right now. Unquestionably, the grips of the COVID-19 pandemic have taken hold of our […]
I moved to Pittsburgh in 2003, fulfilling a goal/dream that first came to me when I was all of 10 or 11. My godfather and his family lived in Pittsburgh and, occasionally, my family and I would make the three hour trek from Bradford, PA to visit. I don’t know […]
Four years ago today, a lot of things changed. I’ve never really spoken about this publicly. Mainly because I’ve harbored a lot of resentment for how things went down and who made it happen. But in the everyday action of living positive, thinking positive, and letting the best things enter […]
This informative video comes to us courtesy of Patrick Betdavid on YouTube. Patrick has countless videos jam-packed with quality content, including guerrilla marketing tactics, how to be taken seriously as an entrepreneur, and much more. Here, Patrick talks about several items that you may not be considering when it comes […]
The social media world can be a tricky place sometimes. With so much content being shared by hundreds of people every minute, the powers that be who control platforms like Facebook, Twitter, Instagram, and others (or, more technically, the algorithms they build) must prioritize what you see in the limited […]
It’s no secret the Internet plays an enormous role in today’s communications. Without sites like Google, Facebook, Twitter, YouTube, Instagram, and countless others, it’s hard to imagine where we’d be as a society. Many argue we’d be in a better place due to the addictive nature and questionable content that […]
The ability to work from home may seem like someone handed you the gift of gifts. Whether your company offers this flexible option or you’re an entrepreneur who’s building your own enterprise, having a commute that’s about 15 feet as opposed to 15 miles can deliver the ultimate feeling of […]
When you think of the former hit NBC comedy The Office, you’re normally not drawn to the element of customer service. After all, this is a sitcom. It’s the colorful characters that capture your attention. Like pun-drunk Regional Manager Michael Scott turning the mid-range paper supply office into his own […]